Follow-up after your appointment

Will information from my visit be shared with my family doctor or nurse practitioner?

Yes. However, it is your choice whether the information from your visit is shared with your family doctor or nurse practitioner.

What if I need lab tests or medical imaging?

The Virtual Clinic staff will organize any tests you need, and the results will be sent to your family doctor or nurse practitioner. If you do not have a family doctor or nurse practitioner, or you would not like to share this information, you may follow-up with the Virtual Clinic to receive your results.

What if I need a follow-up appointment?

If the doctor or nurse practitioner at the Virtual Clinic recommends you see your own family doctor or nurse practitioner, or you are connected with a health care team, you are encouraged to reach out to them for an appointment. If you do not have a family doctor or nurse practitioner, or you need to connect with other supports, the Virtual Clinic team will follow-up with you.

How do I access my results from lab or medical imaging requisitions?

What applications are available to view my results:

Name of service	Description
HealthELife	HealthELife gives you 24/7 secure online access to review select services that have been scheduled in the hospital setting and review your hospital digital health information from any computer or smartphone. Access to records that have been completed in Northern Health facilities only - not provincially. Get set up now.
Health Gateway	Health Gateway (through BC Services Card) is a provincial database that provides secure and convenient access your health information/health records on-line in British Columbia.
MyCareCompass/LifeLabs	Patient portal for booking appointments for LifeLabs requestion and accessing your results Access to results done at any Lifelabs location.
myhealthkey	myhealthkey is a free digital personal health record portal that allows you to stay informed and engaged in your health care. It is intended for patients who attend primary care clinics (also known as family doctor and nurse practitioner clinics) in Northern BC that use an electronic medical record system called MOIS (Medical Office Information System) in their office. More information.