Frequently Asked Questions
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Frequently Asked Questions

Does Lifeline prevent me from using my telephone?
No. Installation of the Lifeline unit does not prevent you from using your telephone to make any of the long distance or local calls you normally make. It does not impact your phone bill in any way.

Is any special equipment needed before Lifeline can be installed?
A telephone line and a phone jack connection are the only items required for Lifeline to be installed. You must not be on a party-line.

How long must I subscribe to the program?
Lifeline is a not-for-profit program. Our goal is to provide a safe and secure environment for individuals who are potentially at risk but wish to continue living independently. There is no obligation to remain on the program if your circumstances change and you no longer need to subscribe to Lifeline.

How long does it take to get Lifeline installed?
There is no waiting list for Lifeline. Once an application has been received we can generally install the equipment within two business days.

I am a healthy senior but my spouse has a health problem. Is Lifeline available to couples?
Yes, two individuals at the same residence can both wear a Lifeline button, which can be programmed to the same unit. If one individual is out shopping or at an appointment, there is no need to worry about your spouse getting assistance should an emergency arise. With Lifeline, help is available at the press of a button.

Will I get charged extra if I accidentally press my help button?
No, there is no extra fee for usage. In fact, we expect our subscribers to “test” their Lifeline unit once each month as part of our program’s comprehensive Quality Management Program.

I have a large yard. Will my button work outside if I’m in the garden?
Yes, your personal help button has a range of approximately 400 feet, so for most subscribers the Lifeline will work throughout their entire yard.