Passengers traveling on NH Connections will be charged a nominal fee. Fees are based on the number of zones travelled in each direction. Return fares range from $20 for short trips to $80 for the longest trips (the actual cost of travel is 80-90 per cent subsidized by Northern Health). There are no taxes or fees on any NH Connections fares.

What are the fares?
See price chart to the right. For example, a return trip from Prince Rupert to Prince George would cost $40. A return trip between Prince George and Vancouver would also cost $40. For passengers travelling on a return trip between Prince Rupert - Prince George - Vancouver, the total cost would be $80.

Where questions exist as to whether a trip is one or two zones, the fares will be determined by the booking agent when you call to reserve your seat.

When you call the booking agent to reserve your seat, you can pay your fare by using a VISA or MasterCard. The bus drivers can only accept cash if you choose to pay when you are picked up. We are unable to accept debit cards (INTERAC). NH Connections drivers can provide receipts on request.

Ticket Books
NH has created ticket books (of 10 tickets) that can be purchased for a cost of $100 each. There is no discount involved. Tickets books are available as an option for patients needing to travel frequently and for use by First Nations communities.Ticket books can be purchased with VISA, MasterCard or purchase order. For more information, call 1-888-647-4997. All conditions of travel still apply.

If your physician has referred you for medical services outside your home community, you may need to call to make your appointment. In some cases, your physician’s Medical Office Assistant (MOA) may make the appointment for you.

When your appointment is being made, make sure the MOA or booking clerk knows you want to take NH Connections, and that your appointment needs to be on a particular weekday. Once the appointment has been made make sure to record all information about where and when to go.

Only after you have arranged your medical appointment should you book your seat on NH Connections.

Call the reservation line at 1-888-647-4997 to book your seat. Please have all relevant information ready. Relevant information includes: your name, address, phone number, emergency contact number, Care Card number and information on the appointment you are attending (name of health care professional, date and time of the appointment, contact phone number). Northern Health Connections will protect your privacy in the handling of all personal information. If a companion is traveling with you, please book their seat at the same time.

Once you have reserved your seat you will be provided with information on where and when you will be picked up and the cost of your ticket.

Appointment Verification Forms

On the bus you will be asked to complete an Appointment Verification Form with most of the same basic information you provided when you spoke to the booking agent. You will need to take this form with you to your medical appointment. NH Connections is only for patients who need health care services outside of their home community. As a result Northern Health needs to confirm that patients attended their appointments and that people are using the service appropriately. If you need transportation for any other reason, commercial transportation services are available.

After attending your appointment, please have the form signed and stamped at the medical office by the doctor or the MOA (one copy of the signed form is retained at the medical office). When you board the bus for the return trip, provide the original, signed form to the driver, who will retain the original copy of the form. The driver collects copies from all patients on behalf of NH Connections. The third copy is for your records. Please note that these instructions can also be found on the back side of the form.