People with complex care requirements get priority when it comes to accessing residential care. This means those with the highest need and urgency are first in line for the first appropriate bed that comes up.

If you’ve been assessed as needing that kind of care, you will be expected to take the first room that becomes available – often moving in within 48 hours. In some situations, it may not be the facility of your choice. When an opening comes up at a preferred facility later on, a transfer may be requested.

For more information, read the government’s residential care access policy.