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Northern Health Patient Care Quality Office: 6th floor 299 Victoria Street V2L 5B8 Toll-free: 1 877 677-7715 Patient Care Quality Review Board: PO Box 9412
Other helpful links: The Ombudsman receives inquiries and complaints about the practices and services provided by public bodies, and may investigate to determine if the public body is being fair to the people it serves. The Tribunal is responsible for addressing human rights complaints. Public Guardian and Trustee of BC Find information about the Adult Guardianship Act and the Health Care and Care Facility Act. Office of the Assisted Living Registrar The Registrar protects the health and safety of seniors and people with disabilities who are living in assisted living residences. BC Ministry of Health Services: Legislation and Professional Regulation You can find information about different Health Professions along with a Health Professions Contact list. BC Ministry of Health Services: Surgical Wait Times This is the BC Government website devoted to waitlist information around the province. |
Patient Care Quality OfficeQuality health care is important to all of us at Northern Health. A new process in B.C. provides you with the opportunity to better resolve concerns and your feedback will further improve the quality of the health care system.
You can expect your complaint to be dealt with promptly and fairly. The Patient Care Quality Office will:
What happens once I register a complaint? If you are calling on behalf of yourself, the Patient Care Quality Office will work with you to identify the issues you wish follow-up on and negotiate a mutually acceptable resolution to whatever the concerns may be. If you are calling on behalf of a family member or other individual, you will be asked to have the individual the complaint is in reference to, contact us directly to ensure their perspective about the matter is understood and to confirm what follow-up they wish to occur. If they are unable to do so, you will be asked to provide proof of your authority to act on behalf of that individual and/or to receive feedback about that person’s care or service with Northern Health. This is done in order to protect the client’s privacy in accordance with Confidentiality policies and the Freedom of Information and Protection of Privacy Act. Individuals within the health authority who are responsible for monitoring the quality of care provided by their respective programs will be asked to undertake an examination of the identified issues of concern. Once that is complete, a response will be provided directly to whomever has the authority to receive it, typically the individual the information is about, or with that person’s authorization, a third party such as a family member.
What if I am still not satisfied?
www.patientcarequalityreviewboard.ca or ask the Patient Care Quality Office. To request a review of your complaint by a Board, please contact:
E-mail: contact@patientcarequalityreviewboard.ca Website: www.patientcarequalityreviewboard.ca |
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